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Customer Service Representative - Career Fair in Addison, TX at NTA Life

Date Posted: 3/6/2018

Job Snapshot

Job Description

Company Info

NTA Life is dedicated to Protecting the Heart of Our Community. That means we’re focused on serving the very people that serve our communities: educators, emergency responders, and government employees. Our products and services are tailored to fit the needs of these professionals.

NTA Life has focused on providing life and supplemental health insurance for the past 20 years. We are a family-founded company, and still family-owned after 45 years of being in the insurance business. Our Addison, TX Corporate Office houses 170 employees. We also have about 250 agents country-wide selling our insurance products.

NTA Life offers benefits to all full-time employees such as:

  • Medical, Dental, and Vision plans
  • 12+ days of PTO
  • Up to 7% employer match for 401k

Job Description

Throughout the first year of employment, this position will be a mix of Customer Service Representative, as well as learning the roles of other departments such as Claims, Underwriting, New Business, and Policy Owner Services. After a year, we believe this position will have the skills necessary to move departments as openings become available.

Essential Functions

  • Answer inbound calls and document customer requests.
  • Handle incoming/outgoing mail, email, faxes and/or any other type of correspondence from customers.
  • Provide superior customer service and strive for one-call resolution of customer issues.
  • Provide problem- resolution regarding service issues on an as needed basis.
  • Place outbound calls in a follow- up queue for future resolution.
  • Work closely with other departments to assist customers and resolve issues.
  • Recognize, document, and alert the Supervisor of trends in customer communication.
  • Maintain minimum quality standards in both account maintenance accuracy and call monitoring expectations.
  • Maintain minimum standard of schedule adherence.
  • Job shadow various departments.

Job Requirements

Experience and Education

  • High School Diploma or GED
  • Two or more years of Customer Service experience in a call center environment


  • Strong communication and telephone skills
  • Ability to understand and interpret policy provisions and benefits
  • Computer skills and a working knowledge of the Microsoft Office Suite
  • Ability to prioritize tasks
  • Positive attitude


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