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Billing Resolutions Specialist in Addison, TX at NTA Life

Date Posted: 8/1/2018

Job Snapshot

Job Description

Position Summary

NTA Life Business Services Group (“BSG”) provides third party benefit administration to mid-market employer clients primarily in the public sector.  BSG’s primary administrative services include administration of Section 125 and 129 cafeteria plans and common remitter benefit billing. 

The Billing Resolutions Specialist is responsible for providing excellent, personalized service for his/her assigned group billing clients. This individual has a passion for customer service and will have the intuition to know what the client needs and proactively provide it, and make suggestions to the company on how we can further improve our offerings to deliver exceptional service.  In addition to customer service, He/She will provide timely and accurate invoices, reconcile payments, and be the daily point-of-contact for his/her assigned groups.

Essential Functions

  • Proactively outreach to assigned client groups to resolve discrepancies, establish relationships and  build rapport
  • Reconcile payments for various client groups timely and accurately
  • Review current business processes and workflows to find new ways to deliver excellent service, both internally and externally
  • Research discrepancies by working with internal departments and assigned clients to find resolutions quickly
  • Adhere to all deadlines driven by the business
  • Clearly and effectively correspond with clients to clear up payment issues and  answer questions
  • Review payroll slip requests to ensure accurate billing
  • Assist with implementation of new groups
  • Process morning deposit
  • Create reports for assigned client groups
  • Participate in BSG and affiliated entity Project Management efforts
  • Actively participate and contribute to team projects and team meetings 
  • Assist team members as needed in order to meet team service levels and deadlines
  • This position supports company initiatives and performs other duties as assigned

Job Specific Skills

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking: Talking to others to convey information effectively.
  • Reading Comprehension: Understanding context, written sentences and paragraphs in work related documents.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management: Managing one's own time.
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension: The ability to listen and understand information and ideas presented through spoken words and sentences.
  • Speech Recognition: The ability to identify and understand the speech of another person.
  • Speech Clarity: The ability to speak clearly so others can understand what is being said.
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.
  • Written Comprehension: The ability to read and understand information and ideas presented in writing.
  • Written Communication: Communicating with others in written form to convey information effectively

Job Requirements

Experience and Education

  • Bachelor’s degree preferred, High School diploma or GED required
  • At least 1 year experience in an accounting/finance position preferred

Job Requirements

  • Excellent knowledge in Microsoft Excel (including but not limited to: pivot tables, advanced functions, tables, graphs, charts)
  • Meticulous attention to detail
  • Highly organized with ability to manage own workflows and projects
  • Ability to effectively communicate, both written and oral, with client and with internal departments
  • Ability to be flexible, multitask, and shift priorities on a continual basis
  • Flexibility to put in overtime as required by business
  • Work both independently and within a team environment
  • Quick study
  • Strong team player

Physical Requirements

  • Ability to lift 10 pounds

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